
Here at awalkinmyshoes.com I like to base a lot of marketing tips on personal experiences and opinions. I was so excited a couple of weeks ago when I made my Pirate Treasure Map Business cards for my AzoogleAds event, that I hadn’t shopped around too long for a printing service that would satisfy my needs sans any errors.
“Damn…”
…Is the word that came from my lips after opening my Vistaprint package with my little business card darlings waiting inside. Holding one out in front of me it is only natural for my eyes to pick out the errors first, a blue margin line stretching across the top of the back of the card. Further analysis later would also show that a part of my graphic was cut off at the bottom, emphasized by the break in the red slashed trail to the treasure “X” marked spot.

For almost 50 bucks Vistaprint had royally screwed up all 250 business cards I had rush delivered for my event. So what better thing to do, after of course e-mailing a complaint to them, then to Tweet about it!
Twitter Suck Up
Surprisingly after my lil mini “tw-rant” (I couldn’t say it either haha) I got a tweet from the printing company that I originally meant to go with.


@UPrinting would’ve been of course more than happy for me to be dissatisfied with their competitor, hoping to reel in a new customer for their services.
However…
Even more to my surprise did I receive a tweet from @Vistaprint looking to help me satisfy my printing problems. Funny they did this before I made a blog post ranting about not wanting to use Vistaprint again…

Twitter: An Effective Customer Service Tool
The lovely person @Vistaprint not only handled my printing problem, but ordered and sent me another batch for free. Though I received the cards after my event (which was my major concern), the second batch came out perfect


I never even received an email back from the customer service people at Vistaprint.com but luckily for me there was one person paying attention all thanks to Twitter.

For awhile now I had been getting tired of twitter, ya know with the spamming and redundant online marketing/social media tweets, but now I have realized the significance of using Twitter for your business. It’s just another tool that helps you optimize your business to bring satisfaction to your customers.
Will I ever use Vistaprint again?
No..haha. The prices are ridiculous, the cards are smaller than standard, and apparently there is a scam attached to the site. Not only that, but vistaprint managed to mess up my order as a first time customer. Though the issue “was resolved,” I expected to have my cards ordered the way I wanted prior to my event, and that didn’t happen. Now, had I been a frequent customer of Vistaprint prior to this ordeal, I may have given them another chance, but now I think it’s just in my best interests to shop around for the better deal next time.
So vistaprint wasn’t able to entirely save itself from a customer going to competitors, due to its own….sloppiness, however I do give kudos to the person who correctly handled a customer service situation..
By the way…Thanks!
To everyone who sent me (@melodynieves) birthday wishes on Sept. 11th! I’m finally 21! And Thanks to all!















